Assessors should get in touch with the service team before the assessment.
Assessors will learn about the service by speaking to the service team about:
The service team needs to consider all 22 criteria and present evidence in the presentation.
The service team should walk the assessors around their office and their wall (if they have one) to show how they work. They should demonstrate where they’ve collaborated with policy teams, technical specialists and users.
The level of detail needed during the assessment will depend on the phase of development.
The panel will be supportive during the assessment – it should feel more like a two-way conversation than an exam.
At discovery, the service team will need to give evidence for the criteria that cover:
The service team will only have to explain what the plan is for the other criteria.
At alpha and beta phases, the service team will need to have clear evidence for all 22 criteria.
The Service Manager leads a detailed presentation on the work done to reach the assessment with the presentation covering all 22 criteria. Other members of the service team should lead on their area of expertise.
Focus the presentation on the three different clusters of criteria:
Some other tips to think about when preparing for the presentation:
The assessors will ask questions during the presentation so it feels like a conversation.
The assessors will listen and question the service team to understand the work done and the outcomes. This is how they decide if the service has met the standard.
They will also identify any constraints or dependencies that may impact on the next phase.
The Lead Assessor will send the assessment report to the Digital First team one working week after the assessment. This will be reviewed and then sent to the service team.
All assessors will provide feedback for the report and they will decide together about whether the service meets the standard or not.
If the service meets the standard, the project can proceed.
If the service does not meet the standard, there will be actions in the report that need to be followed. The team will also have to sit a re-assessment of the unmet criteria before the project can go on to the next phase.