After the assessment, the panel will produce a report. This will give feedback to the Service Manager and Service Team including whether they have met the standard or not met it.
There is a template you should use for the report.
It is the assessors’ responsibility to:
Find out about what each assessor is responsible for.
It is the Lead Assessor’s responsibility to:
The assessment report is a written record of the discussions and recommendations that happened during the service assessment.
There is flexibility in how the report can be structured – the Lead Assessor decides the best structure to use.
The report template should always be used.
You should follow the GOV.UK style guide for the report.
When writing about the assessment, write in the past tense. For example ‘The panel was grateful for the service team attending the assessment and answering all the questions.’
When writing about the work the service team is doing to build the service, write in the present tense. For example ‘The assessment panel was impressed that the team is regularly carrying out research with its users.’
The ‘assessment panel’ or ‘panel’ is singular - use ‘the panel was’, not ‘the panel were’.
The ‘service team’ is singular - use ‘the team is’, not ‘the team are’.
For services that have met the Digital First Service Standard the report should explain what has been done well by the service team. It should also explain if there is anything that the service team need to be careful of or improve for the next stage.
This should include examples of good practice so that other service teams working on similar projects can learn from them.
For services that have not met the Digital First Service Standard the report should explain why the service hasn’t reached the standard in a practical way. It should help the service team learn how to resolve any issues for the next assessment.
Recommendations can be provided by the assessment panel for the points in the standard that have been met. The aim of recommendations is to give the service team points to consider during the next stage of development.
Requirements should be provided by the assessment panel for the points that were not met. It will be mandatory for the service team to meet these requirements before they sit the re-assessment. The panel should set a fixed amount of time for when the requirement should be met.
Split the recommendations and requirements up.
Use ‘should’ for non-mandatory items (recommendations) and ‘must’ for mandatory items (requirements).
If there is sensitive information (commercial or reputational) discussed during an assessment, the panel must be careful when writing about it in the report.
For example, information relating to sales, prices (inc discounts), marketing activity or customers which might be commercially advantageous to a competitor.
Further information is provided by the Scottish Information Commissioner
Within the report, any commercial partner on the service should be referenced as either the “supplier” or “3rd party”.
The report will be sent to the service team for fact checking before it is published.
If you’re a Lead Assessor and would like some support with this, contact the Digital First Team at OCIOAssurance@gov.scot.